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How do I get help with a billing question?

Written by the Lumera team

Contact the team through Help or email support@lumeramanager.com. Describe the concern and approximate date without including full card numbers, passwords or banking details. The AI assistant cannot change a subscription or issue a refund.

Include the useful details

  • Explain the charge or plan question you want checked.
  • Give the approximate date and amount, if relevant.
  • If sharing a screenshot, remove card, banking and other sensitive details.

Notification-list signup

Joining the launch-notification list is free and does not start a paid subscription.

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