Skip to content

What should I do if I cannot sign in?

Written by the Lumera team

Use the sign-in method associated with your Lumera account. For password-based access, select Forgot password and check the correct inbox and spam folder. Use the latest reset email; links expire and can be used only once.

Check your sign-in method

  1. Use the Google or email/password method already linked to the account.
  2. For a forgotten password, request a reset from the sign-in screen.
  3. If the problem continues, contact the team with the visible error and what you tried.

Keep recovery details private

Do not share passwords, recovery links or login codes. Help cannot bypass verification or reset a password on your behalf.

Still need a hand?

Ask a question or send a message to our team.