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How do I reset my password?

Written by the Lumera team

For email/password sign-in, choose Forgot password and check the correct inbox and spam folder. Use the latest reset email; reset links expire and work once. Help cannot see or reset your password, and you should never share passwords or recovery codes in chat.

Request a reset

  1. Open the sign-in screen and select Forgot password.
  2. Enter the email associated with the account and check its inbox and spam folder.
  3. Follow the latest reset email. Request a new link if the earlier one expired or was already used.

If you use Google sign-in

Use the Google account already linked to Lumera. Google sign-in and email/password are not interchangeable unless both have been linked.

Still need a hand?

Ask a question or send a message to our team.