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What should I do when a scheduled post needs attention?

Written by the Lumera team

Open the post and read its status and visible error. Check the selected account, connection, media and required settings. Before retrying, look at the destination to see whether the post already appeared, so you do not publish a duplicate.

Check before retrying

  1. Read the message on the affected post and confirm the destination account.
  2. Check the social account directly for the original post.
  3. If it has not appeared, use the recovery action offered in Lumera and address the stated issue.

If it still needs help

Send the team the platform, approximate scheduled time and visible error. Explain what you have already tried. Do not include passwords, tokens or login codes.

Still need a hand?

Ask a question or send a message to our team.